Frequently Asked Questions
Answers You Need, Service You Can Trust.
Orders
What is your minimum order quantity(MOQ)?
Minimum Order Quantity (MOQ)
Standard: 2 tons / spec
Custom: 30 tons
Samples: Available (≤25kg)
How long does the order production cycle take?
Lead Time:Stock (Std. Spec): Within 5 business days.
Custom (e.g., slitting): 10 days (Confirmed by contract).
Peak Season: Advise booking 30 days in advance
How To Place An Order?
Official website; Alibaba platform; Email contact; Whatsapp
Shipment
What shipping methods are supported?
Provide flexible solutions: sea transportation, land transportation.
How is shipping fee calculated?
Freight Calculation:
Factors: Cargo Volume/Weight, Destination, Incoterms (EXW/FOB/CIF/etc.). Process: Post-order → We provide 3 competitive logistics quotes → You choose.
Is customs clearance support provided?
Shipping & Customs Terms:
Seller provides: Full customs documentation (COO, MSDS, QC Report, Invoice, etc.).
Buyer's responsibility: All destination duties, taxes, and freight costs.
Pricing
How can I get a quote?
Reach out to us anytime by email, phone, or WhatsApp. Our team will get back to you as soon as possible.
What factors influence the price?
Raw material prices, customization processes, packaging methods, transportation methods, exchange rate changes, etc.
Payment
What payment methods are accepted?
Payment Options:
Term1 : By T/T in advance , 30% Deposit + 70% Balance before shipment
Term2. :50% advance payment by T/T + 50% by L/C at sight paid the remaining